Thank you so much for the exceptional service we received regarding our recent order. I do not often send a thank-you letter to an online service provider, but our experience with KeenART Media truly deserves recognition.
Your willingness to gel embellish our print without requiring a series of paperwork was a breath of fresh air. The final product was stunning and looks great on our wall (see attachments). This being our first venture with KeenART Media, we were eager to know the outcome before committing to a custom frame. The result looks great.
Your team's professionalism and efficiency in addressing our concerns about the missing gel embellishment were terrific. Your swift action to correct the oversight showed your commitment to customer satisfaction and quality. My family and I appreciate how KeenART Media operated with high integrity and a solid commitment to delivering exceptional service.
It is clear that KeenART Media values its customers and takes pride in its quality. We are grateful for your excellent service and support and are excited to continue our relationship with your company.
Ebi, | THANK YOU! Thank you, once again, for sending a new canvas. We received it on Monday, and the canvas itself is perfect. The wrap is lovely and care has obviously been taken with the finishing. The colours are deep and rich and the canvas material is beautifully soft/supple. It looks amazing!
I would also like to say thanks for the fantastic job on the 6 other canvases I ordered. They are amazing and the clients are exceptionally pleased with them.
Again, I look forward to providing you with my business, and would be happy to provide a review of your services.
Jennifer, Seattle | not happy I ordered 3 shadow boxes that I was going to give as Christmas presents. The quality of the frames themselves were fantastic, I was very happy with them. Unfortunately they sent the wrong foam core backing (I ordered black, but they sent white) so I had to spend another $16 on Amazon to purchase the correct colour. I tried to reach out to them via phone call numerous times, but nobody ever answered. I even left a voice mail and nobody got back to me. Overall, happy with frames, but hard to contact them if issues arise.
KL, | a really nice job Received my canvas yesterday. Looks great. You folks did a really nice job.
I'll be working on another in the not too distant future.
Thanks again,
Stanley, |